We’ll do everything we can to make sure your Ticket To Ride experience is safe and fun. To ensure you know exactly what our (and your) responsibilities are please read the following terms and conditions. We’ve tried to keep them as brief and simple as possible but should you have any questions please ask prior to committing to your booking.
On receiving your enquiry we will contact you by telephone or email, and confirm the details. We accept payment by cash, credit, debit card, PayPal or cheque. We will not use these details for any other purpose than that agreed by you to pay for your hire, nor will we keep any of your personal bank details, or share them with any other parties. Your trip is not booked and no contract exists until we have confirmed availability and taken payment. You should check the details of your confirmation document carefully to ensure that it reflects the booking you have requested and inform us immediately of any discrepancies . It may not be possible to make changes later. By booking a Ticket To Ride, bike hire or other service you are acknowledging that you have read our terms and conditions and agree to be bound by them.
A non-refundable deposit of 50% of the cost of your hire must be paid at the time of booking. The balance is payable at the start of your hire. If the balance is not paid at the start of your hire we reserve the right to cancel the hire agreement. We cannot offer any refunds if you fail to attend the agreed meeting place for delivery of your cycles. If we agree to deliver at a re-arranged time a proportionate charge not less than £30 will be made.
We require a current credit card, driving licence or passport as identification.
We recommend that you are adequately insured. We cannot be responsible for your own illness or injury or for damage or loss to your luggage or possessions while on a ride or tour. This insurance should also cover the possibility of you having to cancel your trip.
In the unlikely event that we have to cancel a trip due to circumstances beyond our control we will make a full refund. W e will not be liable to refund you for any damages and incidental expenses that you may have incurred as a result of your booking, such as visas, non-refundable connecting flights etc. We reserve the right to change our itinerary if the circumstances require it. If your chosen specification of cycle is not available we will aim to offer you another cycle in its place if one is available. If the replacement cycle is less well equipped than your original booking we will refund the difference in price only. If you choose not to accept our replacement cycle offer, or we are unable to provide a replacement cycle for whatever reason, we will only be liable to refund the monies paid by you to us. At our discretion compensation may be paid in the event that we are obliged to cancel all or part of your booking. In all cases this will be no more than double the cost of the cancelled period. Compensation will not be payable where changes or cancellations are made as the result of circumstances outside of our control.
We calculate rental days on the basis of calendar days. Late pick-up or early return of the cycle does not entitle you to any refunds. Late return charges are one full days hire rate per cycle plus ancillary equipment. If you are in any doubt as to whether you will make the delivery or return time you should contact Ticket To Ride as soon as possible to notify them of possible delays.
Your booking is accepted on the understanding that you realise the risks and hazards cycling either on the road or off the road. Helmets & high visibility vests are not compulsory on Britain's roads but we supply them free and we recommend you wear them. We cannot be held responsible for any damage or injuries incurred as a result of clients not wearing a helmet or high visibility vest. No rider may ride a cycle unless he/she does not suffer from any physical or mental defects which would affect the rider's ability to drive the cycle in accordance with legal requirements and/or the rider has not been advised not to drive on medical grounds by the driver's G.P. or other medical personnel. We may refuse to hire you the cycle for any reason whatsoever at our sole discretion. Cyclists under the age of 18 should be supervised by a responsible adult at all times. If guiding services have been provided by us it is essential that you abide by the authority of the guide. If you commit any illegal act when on the trip or if in the reasonable opinion of the guide your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your trip without any liability on our part.
If you are involved in an accident the following procedures should be followed:
You agree to provide all reasonable assistance to Ticket To Ride in handling any claim including providing information and attending Court to give evidence. Under no circumstances should you attempt to ride a cycle that has been involved in an accident without our permission. Depending on availability, and at our discretion, we will endeavour to provide a substitute cycle.
You are responsible for the care and safekeeping of the bicycle and ancillary equipment which remain the property of Ticket To Ride at all times. You undertake to ensure that the bike is securely locked, with the bike lock provided, to an immovable object (in a safe location) when left unattended. All bicycles and equipment must be kept in a securely locked building overnight. You agree to indemnify us for any loss or damage arising from any act or default on your part, or on the part of any member of your party. Whist you are hiring the cycle you will not:
You will contact us immediately should anything indicate a potential malfunction.
In the event of a mechanical failure, notify Ticket To Ride by telephone as soon as possible in order to give us the opportunity to rectify the problem. You are authorised to approve repairs up to £50. Any repairs in excess of £50 must first be authorised by us, prior to the work being undertaken. In all cases receipts must be submitted for any repair or the claim will not be paid. You will be liable for the cost of any repairs, or other costs incurred, resulting from reckless, negligent or imprudent use of the cycle by you or permitted by you including, for the avoidance of doubt, the cost of return carriage to Ticket To Ride. If a repair cannot be completed within 24 hours, and it is not the result of reckless, negligent or imprudent use of the cycle by you or permitted by you, we wil endeavour to help you by providing a replacement cycle (if available). We will not be liable for any other costs incurred. Compensation may be paid at our discretion. In all cases compensation is limited to double the cost of the disrupted rental days. Compensation will only be paid where the breakdown occurs as a result of our failure to use reasonable care & skill (e.g. in relation to servicing the cycle).
Any photographs submitted to us may be used on our web site or marketing material free of copyright. A photo credit will be included if requested.
You must take all necessary steps to safeguard your personal property and any liability which you may incur to ot hers during the course of the hire. Ticket To Ride shall not be liable for any damages caused that are attributable to you or any member of your party, or the fault of a third party unconnected to the company. Except as expressly set out elsewhere, we regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by, or you otherwise suffer any damage or loss as a result of "force majeure". In these terms and conditions, "force majeure" means any event which we could not even with all due care, foresee or avoid. Such events may include threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
When payment is made by credit card you agree that we are authorised to charge any amounts due under this agreement to your credit card including any damage costs. We may process credit card charges pertaining to the rental after the hire period.
You acknowledge that we may terminate this agreement and repossess the cycle at any time in the circumstances set out below. The customer will pay reasonable costs of repossessing the cycle if you are in contravention of this agreement in any manner, or we believe that you have hired the cycle through fraud or misrepresentation, or the cycle appears to be abandoned, or the cycle is not returned on the agreed day or we believe that the cycle may not be returned on the agreed date, or on reasonable grounds, we believe that the safety of the riders or condition of the cycle is endangered. You understand that, in the event of such termination or repossession you have no right to a refund of any part of the rental charges or the deposit.
This agreement is governed by the laws of Scotland. The customer warrants that all information supplied by them to Ticket To Ride in connection with this agreement is true. This agreement constitutes the entire agreement of the parties and there are no other undertakings or agreements between the parties relating to the subject matter of this agreement. We reserve the right to vary the rates and conditions of hire at any time.
In the unlikely event of a complaint please let us know immediately by telephone. Problems should be rectified there & then but if you remain dissatisfied we need a written complaint within 28 days of your return home. Once this has been received we will respond within 14 days.